Privacy Policy

Effective Date: 09th November 2024

At Carpet Corner, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you engage with us, whether online, in-store, or through our services. Please read the following carefully to understand our views and practices regarding your personal data.

1. Information We Collect

We may collect and process the following types of personal information:

Personal Identification Information: Name, address, email address, phone number.
Payment Information: Debit card details (processed through secure payment gateways).
Order Information: Details of your orders, including items purchased, delivery address, and any special requests.
Communication Data: Any correspondence you send to us, including customer service inquiries or feedback.
Marketing Preferences: Information about your preferences in receiving marketing communications, including any consents or objections you may have to receiving such communications.

2. How We Collect Your Information

We collect information through the following methods:

Direct interactions: When you place an order, book an appointment, or engage with us for customer service.
Website usage: Through our website, we collect data through cookies and similar technologies (see our Cookie Policy for more information).
Third-Party Service Providers: We may receive information about you from trusted partners, such as payment providers, delivery services, or marketing agencies, where you have given your consent to share your data.

3. How We Use Your Information

We use the information we collect for the following purposes:

Order Fulfilment: To process and deliver your orders, including contacting you about your order status, delivery updates, and billing.
Customer Service: To respond to your inquiries, complaints, or feedback and provide support.
Marketing and Promotions: To send you relevant information about our products and services, with your consent, including newsletters, special offers, or discounts. You can opt-out of marketing communications at any time.
Improving Our Services: To monitor and analyse our website’s performance, track trends, and enhance customer experience.
Legal Compliance: To comply with our legal obligations, including tax, accounting, and regulatory requirements.

4. Legal Basis for Processing Your Data

Under the General Data Protection Regulation (GDPR), we rely on the following legal bases to process your personal data:

Contractual Necessity: For processing orders and delivering services.
Legitimate Interests: For improving our services, marketing, and customer communication.
Consent: When we send you marketing communications or process sensitive data.
Legal Obligation: For compliance with applicable laws and regulations.

5. Sharing Your Information

We do not sell or rent your personal data. However, we may share your information with trusted third parties in the following cases:

Service Providers: We may share your data with third-party service providers who perform functions on our behalf, such as payment processors, delivery companies, or marketing agencies.
Legal Requirements: We may disclose your information to comply with legal obligations, protect our rights, or respond to legal requests.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owners or business entities.

6. Data Security

We implement appropriate technical and organisational measures to safeguard your personal data from unauthorised access, disclosure, alteration, or destruction. However, please be aware that no method of data transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your information.

7. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

Access: You have the right to request access to the personal data we hold about you.
Rectification: You can request corrections to any inaccurate or incomplete data.
Erasure: You can request that we delete your personal data in certain circumstances.
Restriction of Processing: You can request that we limit the processing of your personal data.
Portability: You have the right to receive your data in a structured, commonly used, and machine-readable format, or to have it transferred to another data controller.
Objection: You can object to certain processing activities, including direct marketing.

8. Retention of Your Data

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by law (e.g., for tax or legal purposes). Once your data is no longer required, we will securely delete or anonymise it.

9. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files placed on your device that collect information about how you use our website. For more information about how we use cookies, please refer to our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites that are not under our control. We are not responsible for the privacy practices or the content of these websites. Please review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with legal requirements. Any updates will be posted on our website with the revised effective date. We encourage you to review this Privacy Policy periodically.

12. Contact Information

For questions or further clarification, please reach us at:

Carpet Corner
473 Stanningley Road,

Bramley,

Leeds,

LS13 4AP

Phone: 0113 255 0477
Email: enquiries@carpetcorner.co.uk

Last Updated: 09th November 2024